customers agreement

Putting our clients first since 1986.

For more than 30 years, we’ve been empowering clients by helping them take control of their financial lives.

Agreement for the provision of investment services, activities and ancillary services to a retail client. The Company is providing the Services listed in this Agreement by means of online electronic system (hereinafter referred to as the “Trading Platform”). The provision of the Services by the Company to the Client is in the sole and absolute discretion of the Company. Company provides the Client with access to the site (hereinafter — the Website) and the opportunity to use services offered on the Website in strict compliance with the terms and conditions of this agreement (hereinafter — the Agreement). Governing law. The laws and regulations of Saint Vincent and the Grenadines and all the subsequent amendments to them are governing this Agreement and the provisions of the Services by the Company. The transactions under this Agreement via the Trading Platform on behalf of the Client shall be subject to the laws of applicable jurisdiction of the Company, which govern the establishment and operation, the regulations, arrangements, directives, decisions, circulars and practices (jointly referred to as "the Laws and Regulations"). Language. The official working language of the Company and correspondence is English. For the purposes of provision of the Services or Client complaints or due diligence proceedings, the Company may and reserves the right to provide all or some company documents in languages different than English. Due to the fact that the Company does not guarantee the absolute accuracy and correctness of the translated documents, any non-officially certified translations of the said documents provided to the Client are not raising any legal liability for the Company. Commencement of the Agreement. By registering at the Website and opening a Trading Account where the funds are to be deposited to, the Client is accepting this Agreement, and is considered to have read, understood and expressly accepted the terms and conditions contained in the Agreement and any other documents found on the Website and considered to form an integral part of this Agreement, as well as modifications and amendments thereto. This Agreement is binding on the both sides once a Client has registered on the Website, and both parties are entering into valid contractual liabilities and are obliged to fulfill them. The Client is considered to have registered and opened a Trading Account when he/she have placed a payment on the account and upon the Company`s approval of the account, the Parties are considered to have unconditionally accepted the terms and conditions of this Agreement and expressly agreed for it to become legally binding. This Agreement may be reviewed by the Company and modified if needed, can be examined by the Clients or public or any other third party. Signature / Modification of the Agreement. The Company warns that in some or all cases it will not notify the Client personally via email about the changes made in this Agreement, therefore it is the responsibility of the client to check the Website from time to time to make sure he/she complies with the current version of the Agreement. Client also approves that he/she has provided a working communication means (e-mail) to the Company for the information and communication purposes. Otherwise, the Company is not responsible for the failure of the Client to receive the said communications from the Company. The Agreement does not have to be printed and signed by both parties, however, in case Client wishes to do so, he/she can send this Agreement signed from his/her part in a hard copy in two copies to the postal address of the Company, and the Company will return one countersigned copy back to the address of the Client. Complaints. In case the Client has the Complaints related to this Agreement or towards the Company, it shall address them in writing to the email [email protected]. The Complaints shall be replied to within 5 (five) business days from the day of the receipt and the Company guarantees to address each complaint and to take due care in resolving any issue arisen in accordance with this Agreement. WHEREAS the Client desires to use the Services provided by the Company, has agreed to the terms and conditions stated herein and completed the Client’s information required to activate the Trading Account, the Parties hereby agree to the following: Scope of this Agreement 1.1 This Agreement determines the contractual relationship between the Company ("we") and the Client ("you"). You should read the agreement carefully, understand and agree with the terms and conditions before you enter into a contractual relationship with us. Operation of a Trading Account 2.1 Opening a Live Trading Account (Active Account) In order to be able to enter into trading transactions, you will first need to open an Active Account. There are different types of accounts you can choose to operate. You may change or upgrade your account to suit your requirements, or you can talk to one of our professional client managers. However, each client is only permitted to operate one active trading account with us. Where a client opens more than one Active Account with us, the company reserves the right to close the additional accounts and all related open trading positions. 2.2 Know Your Customer (KYC) Documentation/Client Identification Procedure. 2.2.1 You agree to provide true, current and complete information about yourself during the registration process. If you are an authorized representative of a company, you declare that you have the authority to bind the company to this Agreement. We are required by law to obtain, verify, and record information identifying each person who opens an account. Hence, when you open an account, we ask that you provide certain documentation to identify yourself and to verify the information you have submitted to us upon registration. 2.2.2 Client Identification Procedure: You will be required to send us the following identification documents: Proof of ID A clear copy of your driver's license, national ID card or your international passport. Plus Proof of Address Our Business 3.1 We are pioneers in developing online trading as a consumer product, and one of the leaders in the market with customized technology and personal service tailored to all levels of knowledge and experience traders ("you"), accessible from any location. We develop easy and user friendly online trading platforms for execution-only transactions in the over-the-counter spot foreign exchange, forward foreign exchange, CFD commodities and CFD Index markets ("Financial Products") and options trading. We further provide you with real time tradable BID-ASK tradable prices by collecting and aggregating information sourced through, independent price providers, relevant exchanges and interbank participants who normally supply liquidity and information

years of Excellence
Global Awards
Customer Support